Valibiz provides personalised review and consulting services, delivered by email. This policy explains how to request cancellation, report an issue or correct a payment error. It does not limit your statutory rights.
How to contact us
Email support@valibiz.com with your name, order number, service and reason for your request. You can also write to 16 Robin Hood Way, Nottingham NG2 2FX, UK or call +44 7882 533265. Never send full card details.
Before work starts
If you cancel before we begin the service, we will refund the payment for that service.
Consumer cancellation rights
UK consumers generally have 14 days from entering a distance service contract to cancel. We do not start within that period without your express request. If you request an early start and then cancel, a proportionate charge may apply for work properly provided where the legal conditions are met. The cancellation right ends after full performance only where you gave the required prior consent and acknowledgement. Personalisation alone does not remove your service cancellation rights.
After work has started or been delivered
Contact us promptly. We will review the work completed and your applicable rights. If the service is faulty or does not meet the agreed description, appropriate remedies may include repeat performance or a price reduction, depending on the circumstances. A completed service is not automatically excluded from all refunds.
Duplicate payments and order errors
If you believe you paid twice or ordered in error, contact us with the order references. We will check the records and correct confirmed duplicate payments or errors. If we cannot provide the purchased service, we will refund it.
Processing refunds
Approved refunds are returned to the original payment method where possible, within any applicable legal deadline. Bank and payment-provider processing can affect when funds appear. We will confirm the outcome by email.
Optional cancellation form
You may email or post the following, but using this form is not required:
To: Valibiz, support@valibiz.com, 16 Robin Hood Way, Nottingham NG2 2FX, UK.
I give notice that I cancel my contract for the following service: ______.
Ordered on: ______. Order number: ______.
Consumer name and address: ______.
Date: ______. Signature (only if sent on paper): ______.
Pre-launch legal review: confirm the trader identity, cancellation information and any early-start consent process before accepting orders.